FREQUENTLY ASKED QUESTIONS
We want your experience at Cary Orthopaedics to be easy, productive and deliver a positive outcome for your orthopaedic care. To this end, we have provided information below that addresses common question we get from our patients. If you have additional questions, please contact one of our orthopaedic offices.
If you are in an emergency situation that cannot wait until normal business hours, contact your local hospital and notify us by calling our main office. Our physician on call will be contacted.
All Cary Orthopaedic surgeons are qualified to perform a wide range of procedures, but different doctors have specific areas of expertise and specialty training. To select the orthopaedic doctor that is right for you, start by reviewing their credentials and experience. We provide profiles on each of our orthopaedic physicians and orthopaedic spine specialists.
At your appointment, feel free to ask further questions about their medical training and success rate with any given procedure to ensure you have the right physician helping you make the right decisions for your treatment and goals.
Read our surgery prep guide for an overview of of how to prepare for your surgery. Your doctor may provide you with additional information specific to your procedure.
Cary Orthopaedics works with a number of insurance companies and assists patients with navigating the financial aspects of their orthopaedic care. View a list of insurance plans currently accepted by our practice.
Cary Orthopaedic Spine Center is a division of Cary Orthopaedics that specializes in comprehensive spine care. Our main Spine Center on Cary Parkway is located on the same campus as Cary Orthopaedics, but in a different building. We also see spine patients at our other locations. Our orthopaedic physicians and spine specialists coordinate as needed to ensure seamless patient care.
To learn more, check out these resources:
Credit Card On File FAQs
Effective November 5, 2018, Cary Orthopaedics & Sports Medicine Specialists will offer Credit Card on File (CCOF) to patients. This is a way for you to pay your balance without receiving paper statements. You will still receive your Explanation of Benefits (EOB) from your insurance company showing what you owe, according to your insurance contract.
With the changing environment of healthcare, more financial responsibility is being placed on patients. As a result, healthcare providers are seeing unprecedented levels of unpaid balances due primarily to increased deductibles. As a private practice, unfunded by the state or federal government, we cannot afford to write off higher and higher balances on a consistent basis. In addition, patients are often confused by their coverage and unprepared for the balances left by their policy. This leads to long, confusing and complicated collections processes often ending with their accounts being sent to an outside collection agency. This process is expensive for both the patient and the practice. The goal of Credit Card on File is to simplify the collection process and reduce the number of longstanding accounts being sent to collections.
You will receive your EOB in the mail from your insurance company that explains the cost for the visit, how much they paid, and how much your financial responsibility will be, according to the terms of your insurance plan. We receive the same letter that you do. It usually arrives within 15-30 days from the time we file the claim. We look at each EOB carefully and see what your insurance company has assigned as your patient responsibility. This is the same way we would determine how much to bill you via mail.
Cary Orthopaedics & Sports Medicine Specialists will be happy to set your account up on a payment plan. If you need to make partial payments over several months, CCOF will conveniently provide this option. You will be required to sign a CCOF payment plan authorization that will be applied to your patient account using the card on file. Payment plans will be set up for a maximum of six months and in the amount specified by the Cary Orthopaedic Payment Plan Policy.
We do not keep any credit card information on file in our office or on any of the computers we have. We use a secure gateway that is complaint with encryption standards as required by law.
Even with multiple insurances, there are often times a patient still has some financial responsibility. Please keep in mind that we will not charge your card if you do not owe anything.
We always work with our patients to help them understand their EOB. We will refund your account based on the Cary Orthopaedic refund policy, via the same credit or bank card you have on file. We will only charge your card the amount we are instructed to collect by your insurance company.
Any patient who chooses not to participate will be required to pay the balance in full at the time of the visit. Our staff will make every effort to provide an estimate of the charges due for that day based on information provided by your insurance carrier. Patients who cannot pay the balance and do not participate in the Credit Card on File program will be required to pay all balances prior to making any future appointments.